| General Information |
We are Family Medical Practice- the first foreign-operated, multi-disciplinary medical provider in Vietnam. With 6 clinics in Hanoi, Ho Chi Minh City and Danang, our multi-national team of physicians come from the US, Canada, Israel, France, Belgium, Italy, Switzerland, the UK, Japan, Philippines, Australia, Vietnam, and Argentina. Together, they provide exceptional health care and emergency medical evacuations to the expatriate and Vietnamese community. The number of patients at our clinics has increased significantly over the past five years and continues to rise.
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| Job Description |
* Job Description - General Information
• Provide excellent customer service to Korean patients.
• Portray a professional, courteous and helpful attitude in all dealings with internal and external customers.
• In charge of Korean Hotline.
• Providing Korean translation for Korean patients.
* Key Responsibilities
Customer Service
• Greeting and managing patients in a professional manner
• Providing translation service for Korean patients.
• Answering phone calls; making appointments; gathering information to complete patient file; Checking I.D. papers, insurance membership and details.
• Managing Korean patient flow.
• Handling cashier work.
• Ensuring all information is ready for billing and payment purposes.
• Checking that Korean patients have all necessary documentation/reports/medication, etc. before leaving the clinic.
• Assisting with medical evacuation as required from time to time.
• Assisting Korean patients to make bookings outside FMP.
• Perform other tasks as assigned by Line Manager.
• In charge of the Korean Hotline.
• Close communication with Korean team in HCM.
Marketing Support
• Supporting marketing activities in line with FMP HCM's directives
• Supporting market research activities for Danang as and when required by Marketing team HCM
• Managing and displaying marketing materials like brochures, posters, flyers and standees in clinic and elsewhere as and when required.
• Building relationship with hotels, service apartments, relocation companies, tourist companies; assist with arranging medical and emergency training for corporate partners as and when required
• Organizing community events, supporting first aid course arrangements
• Assist senior marketing Executive as and when required
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| Job Requirements |
* Job Requirements:
• Holder of a diploma or equivalent degree.
• Customer relation/interaction background would be an advantage.
• At least three years’ experience in customer relation/interaction, preferably at Foreign Service companies or in the healthcare/service industry.
• Background as a nurse will be plus.
* Key Capabilities & Skills
• Korean candidates.
• Excellent communication and interpersonal skills.
• Good problem solving skills and ability to handle conflicts.
• Ability to work well under pressure.
• Commitment to excel, striving to exceed standards and achieve best results.
• Fluency in English is a must.
• Caring and empathy.
• Positive attitude, able to be multi-tasked.
• Well-groomed, pleasant outlook is a plus.
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