Customer Care Representative

Please send your CV to HR Department (HCMC Headquarter) by writing to Ms. Ha:

Location HCMC
General Job Description
 - Excellent customer care to internal & external customers.

- Responsible for helping to boost staff morale and for ensuring satisfied customers.

- Duties include meeting and greeting, reception, answering phone calls, making appointments, patient files, medical insurance, administration, managing patient flow, cashier duties, billing and payment processing, form completion, and patient concierge activities. Training will be provided for all of these areas.
Experience & Job Requirements
- Processing monthly subscriber and subscription reports.
- Previous experience in a customer service role preferred; within the healthcare, hospitality or other service industry.

- Up to 50% of the time may be standing

- Significant variation in the time required to perform ‘administrative duties’ vs. attending to the needs of internal and external customers.

- Willing to work at different clinic locations and different shifts.
Essential Attributes & Skills

- Multi-tasking


- Fluency in English, with excellent listening, communication and interpersonal skills

- Compassionate, caring, empathetic and able to have a calming influence on others

- Genuinely enjoys meeting with, talking to, and understanding people

- Friendly and has the ability to smile, smile, smile – even under pressure

- Enthusiastic, with high energy and a positive ‘can do’ attitude

- Able to handle conflict situations and remain calm under pressure

- Conflict resolution/management skills

- Problem-solving skills, proactive, and a willingness to help others

- Eager to learn and to improve both yourself and the workplace

- Well-groomed appearance

- Polite, professional, patient and respectful

- Hard-working, reliable, responsible & accountable

- Prompt, timely & efficient

- Honest & trustworthy

- Team player


Others Salary Range - Negotiable
Starting date Immediate
Application closed The end of this month