お客様の声

ホーチミン市滞在２日目の朝。喉の痛みが酷い。せっかくベトナム料理を堪能しようと思っていたが、食べ物を飲み込むことができない。早朝7時過ぎに予約なしでファミリーメディカルに行く。受診は８時過ぎということで、登録・問診フォームを記入し、真向かいにあるカフェで時間を潰す。８時に戻ると、すぐに看護師が血圧や体温測定をしてくれる。その後すぐに医師を受診し、検査。院内に検査ラボがあるので、３０分程度で結果が出る。結果は扁桃炎。院内の薬局にて処方薬を受け取り、９時半にはホテルに戻る。行ってから戻るまで、所要時間はたったの２時間。感動した。おかげで、引き続き旅行を楽しむことができる。

医師、看護師、サポートスタッフ、雰囲気、どれを取っても良い。心がこもった対応、思いやりの気持ちで患者を元気付けてくれる。彼らを信頼している。

自分は体調不良、そしてパートナーは交通事故で怪我をし、ファミリーメディカルプラクティスにお世話にな理ました。私は奥田雅人医師にお世話になり、体調不良の原因を突き止めるために最大限の努力をしてくれました。回復するまで、移動しなくても良い様に、サポートスタッフも自身の業務の範囲を越えて、滞在ビザ延長の手続きをしてくれました。さらに、現金の持ち合わせがなかった私たちに、スタッフ自身のお財布から食事代を出してくれました。スタッフは皆、英語や他の言葉も流暢でした。

医療施設が整い、自宅からもアクセスが良く、スタッフは英語を話し、とても協力的でした。担当してくれた、循環器専門医のギヨーム医師は、とても理解があるプロフェッショナルな先生でした。

ファミリーメディカルプラクティスをとてもおすすめします。ベトナムを旅行中、妻が首を痛めてしまいました。ファミリーメディカルに問い合わせたところ、すぐに予約を取ってくれました。受付スタッフ、看護師、医師（ペドロ先生とギローム先生に診ていただきました）は皆フレンドリーで優しく、協力的でした。おかげで、心配なく旅行を続けることができます。ホーチミンで病気やケガをした際には、ファミリーメディカルプラクティスに行けば、間違いないでしょう。

ファミリーメディカルプラクティスは、ベトナムに滞在する外国人にとって、最高な医療機関です。

スピーディーで、効率的、素晴らしい対応。これ以上望むことはありません。

高いけれど、国際レベルの素晴らしい病院。とても気配りができ、プロフェッショナルなスタッフ。保険に入っている人であれば、強くおすすめします。ちなみに、私は旅行者です。

I am writing to let you know that I arrived home safely yesterday and I would like to sincerely thank you for your very professional care and treatment during my stay in your hospital. The nursing staff and your personal treatment were 1st class and I wish to convey my heartfelt appreciation, thank you so much, William.

The family and I have been into see Family Medical Practice a few times now and it has been a good experience. English speaking and you can pay by card too if you want as well.

Polite and efficient receptionists. Well equipped World class Family Medical Practice staffed with Medical Professionals from around the globe ... and more.

Dear Dr. Gradstein,

Thank you so much for your dedication to excellence! I'm extremely satisfied with the quality of care I received from you and your staff.

Dear Dr Miguel,

I would just like to say a huge thank you on behalf of the students and my colleagues for the presentations today. The feedback has been excellent – you delivered the presentations exactly as I hoped and you have started a conversation which we aim to build on over the course of the next year and beyond through our Wellbeing curriculum. I have already observed one wellbeing lesson this afternoon in which the teacher was heard to say to pupils “Dr Miguel said...” - clearly your talks have had an immediate impact.

I look forward to working with you and your colleagues at FMP on further talks and hope this is the start of a hugely positive relationship in supporting our students wellbeing.

Kind regards

Excellent standard of care and facilities, been here with everything from minor ailments to broken bones and simple surgeries. Cannot fault them.

Dear Dr. Pedro – I would like to thank you for your professionalism and efficiency and that of your team this morning at the clinic in D1, from the moment I stepped into the clinic, while I was being examined and then tested by the nurse, for the final diagnostic and recommendations, and for the checkout downstairs. It is never pleasant to go to see a doctor, you and your team makes it easier.

Dear Dr. Serge,

Am very glad to hear the result. Thank you so much from the bottom of my heart for assuring me and keeping me confident in the tough times. As I told I will not test furthur and move on with my life !

Regards,

Dear District 2 Medical,

I would just like to extend my thanks and appreciation to Dr Sergio for his professionalism and assistance. He has taken the time to explain in detail what are the issues and what I may expect in the way of treatment. The potential for spinal surgery (whether this will be required or not) is a scary thought for most people, but Dr Sergio took the time to explain in detail and make reccommendations for treatment. I come from a medical system in Australia that most Doctors focus on volume and not quality of service to the patient. I will be recommending Dr Sergio and the D2 medical team to my colleagues.

Thanks again

I have lived in HCMC for a long time, and my family uses Family Medical Practice as a first choice. It can honestly be difficult to

find quality health care in Vietnam, and when I go to FMP I know I will be seen by a highly trained foreign or local doctor, be taken care of by qualified and caring nurses and get results that I can trust from the lab. The facilities are to international standards, well organized and managed, all of which cannot be said for many clinics or hospitals in Vietnam. They also have a state of the art fleet of ambulances, on par or better than those seen in my home country and vastly above Vietnamese ambulances, which are basically vans with maybe some bandages and an I.V. Whether you're traveling through or living in Vietnam, I highly recommend their services. You can find the list of doctors, their specialties and their education and work experiences on the website, which is helpful. Also, I can often get same-day or very quick appointments, although they're open 24 hours so you can always see someone no matter what time it is for emergencies. While prices aren't as cheap as some local hospitals/clinics, they're still reasonable and they take some insurance plans. In Vietnam it's a big risk to look for the cheapest healthcare...it's not worth it for me, I'd rather have confidence in my care.

I try to avoid posting things on FB but today I’ll use it as a platform to give credit where credit is due. Last Thursday night while doing some work at home on my computer I started to feel a bit feverish. After midnight I closed the laptop, took an Efferalgan and went to bed. The next few hours turned into a nightmare and by 7 am my fever had reached 41,6 C (107F). I was rushed to the nearest clinic Family Medical Practice Vietnam (FMP) where I spent a few hours before being trans- ferred to the main branch. While all tests were coming out just fine and no one was sure what was going on Dr. Serge Gradstein and his team did everything to make sure I get better, trying for hours to lower my body temperature and raise my extremely low blood pressure and all of this was done in the most carrying of ways. I’m SO VERY IMPRESSED by and GRATEFUL for the care I received. In the early hours on Friday morning I was truly scared, feeling I was with one foot in the grave, hallucinating and not being able to make sense of what was going on. Once again I was proven I’m luckiest person out there for I have the best friends I can ask for. And again: Thank You FMP and specifically Dr. Serge Gradstein for the amazing care. I feel I’m forever indebted to all of you. This whole experience proved once more something that I’ve been saying for years. My friends really do represent the finest of what human kind can offer.

P.S. I’m safe and sound at home, like nothing ever happened.

Very clean and comfortable hospital. I get there because I burned my leg while getting of a motorcycle. The doctor was very friendly and took his time to explain what's going on with my leg and why it react the way it does and what to do. After this they cleaned my wound and made a bandage around it. The Vietnamese assistance was also very friendly, he always asked the main doctor whether it's a good idea to give me some more bandages and such a liquid for killing bacteria, so that I can keep the wound clean at home. He explained me very well how to use it. And I got these few things for free(or maybe included in the fee? But it's not listed on the bill). They speak many languages and their English is very good. There is even a German speaking doctor. I end up paying 127US$ for treatment and the Cream. A little pricey but overall it's ok. The waiting time was really short. After filling out a form, it took about 5-10 minutes until it was my turn.