CLIENT LIAISON EXECUTIVE

Job Description - General Information

- Provide excellent customer service to Japanese patients,

- Portray a professional, courteous and helpful attitude in all dealings with internal and external customers

- In charge of Japanese Hotline.

Key Responsibilities

- Meet and greet

- Answering phone calls

- Making appointments

- Gathering information to complete patient file

- Checking I.D papers, insurance membership and details

- Managing Japanese patient flow

- Handling cashier work

- Ensuring all information is ready for billing and payment purposes

- Checking that Japanese patients have all necessary documentation/ reports/ medication, etc. before leaving the clinic

- Assisting with medical evacuation as required from time to time

- Assisting Japanese patients to make bookings outside FMP

- Perform other tasks as assigned by Line Manager

- In charge of the Japanese Hotline

Job Requirements:

* Education & Experience

- Holder of a diploma or equivalent degree

- Customer relation/ interaction background would be an advantage.

- At least 3 years’ experience in customer relation/ interaction, preferably at foreign service companies or in the healthcare/ service industry

* Key Capabilities & Skills:

- Japanese candidates

- Excellent communication and interpersonal skills
- Good problem solving skills and ability to handle conflicts
- Ability to work well under pressure
- Commitment to excel, striving to exceed standards and achieve best results
- Fluency in English is a must
- Caring and empathy
- Positive attitude, able to be multi-tasked
- Well-groomed, pleasant outlook is a plus.